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FAQ

Shipping

Return Policy

Domestic Shipping

 

At this time we offer UPS and UPS express shipping options on all orders.

EFFECTS OF CANCELLATION:

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

 

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

We will make the reimbursement without undue delay, and no later than:

 

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c)  if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

 

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods, whichever is the earliest.

 

If you cancel this contract and have received goods, you shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

 

You have the right to cancel this contract within 14 days without giving any reason.

 

 

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement via an e-mail submission on our Contact page. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Customer Care

Jennifer Nicole Collection creates beautiful leather bags from the most carefully chosen and exquisite natural leathers. Many different types of natural leathers are used for our products. The leather used is of the highest quality, and from reputable, ethical sources.

All of our patterns are unique and designed in-house. Natural leathers are left untreated for a pure finish, and can vary in shade and texture. Different leathers age in different ways and some are more delicate than others. Many of our customers love leathers to acquire a vintage patina and some don't - both are fine! But if you understand how JNC leathers age and how they should be cared for then you will be able to choose one that suits you and your requirements.

 

As a general rule, you should take care to avoid rubbing delicate, smooth or patent leather types against rough or sharp surfaces to minimise scratching. Should your product get wet, remove any residual water immediately with a paper towel, pack loosely with paper and allow it to dry naturally. If you have any specific enquiries about the leather we use or caring for your product, please contact us at jennifernicole@jennifernicolecollection.com

PAYMENT

On jennifernicolecollection.com, every purchase is made with maximum security thanks to the use of PayPal. Jennifer Nicole Collection is currently accepting orders using PayPal only. You DON’T have to have a PayPal account to use PayPal to pay for your Jennifer Nicole purchases. PayPal is a secure, fast, and easy way to pay.

 

Here's a step by step guide on how to make a purchase if you do not have a PayPal account: 

When you want to use PayPal to make a Jennifer Nicole purchase, you click on the “Checkout” button. You will then get a PayPal payment screen asking you to Pay with your PayPal account or Pay by Debit or Credit card. If you don’t have a PayPal account you can chose to pay with your debit or credit card.

You do not have to sign up for a PayPal account to complete your purchase.

Note: Sales are final on all International orders and payment must be prepaid in full prior to product shipment.

Note: If we are unable to supply you with a Product, for example because that Product is no longer available, the Product is temporarily out-of-stock or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.